Privacy Policy

Last updated: 9 June 2026

Hotels & Deals Travel Management (“Hotels & Deals”, “we”, “us”, or “our”) is committed to protecting your privacy. This policy explains what personal data we collect through https://www.hotelsanddeals.travel (the “Site”), why we collect it, who we share it with, how long we keep it, and the rights you have. We handle personal data in accordance with the Republic of Ghana’s Data Protection Act, 2012 (Act 843).

1. Who we are (data controller)

The data controller responsible for your personal data is Hotels & Deals Travel Management.

18 Ghana Airways Avenue
Airport Residential, Accra
Ghana
Email: info@hotelsanddeals.travel
Phone: +233 30 397 3831 · +233 24 321 3989

2. Information we collect

  • Information you give us through our forms. When you submit an enquiry, booking request, or contact form, we collect the details you provide — typically your name, email address, phone number, the service or enquiry type you select, and your message. For travel, transfer, or booking enquiries this may also include trip details you choose to share, such as pick-up and drop-off locations, dates and times, number of passengers or guests, and vehicle or room preferences.
  • Search inputs. Destinations, dates, and traveller counts you type into our search tool are used to prepare your enquiry. The instant location suggestions (autocomplete) are generated in your browser from a built-in list and are not sent to us. Where live availability search is enabled, the search criteria you enter (not your identity) are sent to our travel-data provider, Amadeus, to return results.
  • Information collected automatically. Like most websites, our hosting and diagnostics providers record technical data when you visit — your IP address, approximate location, browser and device type, the pages you view, and timestamps. We also record the IP address associated with a form submission to prevent spam and abuse.

3. How we use your information & our lawful basis

Under Act 843 we process your personal data on one or more of the following grounds:

  • To respond to your enquiries and arrange the travel services you ask about — to take steps at your request before entering into a contract, and to perform that contract.
  • To operate, secure, and improve the Site — our legitimate interest in running a safe, reliable service and preventing fraud, spam, and abuse.
  • To send you service communications (for example, replies and booking confirmations) — with your consent or to perform our agreement with you.
  • To comply with our legal, accounting, and regulatory obligations.

We do not use your data for automated decision-making that produces legal effects, and we do not send marketing messages without a lawful basis to do so.

4. Cookies & similar technologies

We use only the essential cookies and storage needed for the Site to function and stay secure. We do not use third-party advertising or cross-site tracking cookies. Because we do not deploy non-essential tracking, there is nothing extra for you to consent to for analytics advertising.

5. Who we share it with

We never sell your personal data. We share it only as needed to provide our services:

  • Microsoft — we host the Site on Microsoft Azure and receive and store enquiry messages in Microsoft 365 (Microsoft Graph email). Microsoft processes this data on our behalf as a service provider.
  • Amadeus — to return live travel availability when you use search features that query its API (search criteria only).
  • Travel suppliers — airlines, hotels, tour operators, and transport providers, where it is necessary to obtain quotes for, or fulfil, a booking you have requested.
  • Professional advisers and authorities — where we are required to share data by law, regulation, or legal process.

Any payment for a booking is arranged separately with you and handled by the relevant supplier or payment provider — we do not collect card or bank details through this Site.

6. International transfers

Our hosting and email providers (Microsoft Azure and Microsoft 365) may store and process your data on servers located outside Ghana, including in the European Union. Where data is transferred internationally, we rely on these providers’ contractual commitments and security measures to keep your data protected to a standard consistent with Act 843.

7. How long we keep it

We keep enquiry and booking information for as long as needed to respond to you and manage your request, and for a reasonable period afterwards to maintain our business records and meet legal, tax, and accounting obligations. After that we delete it or anonymise it. Technical and diagnostic logs are retained only for a short period for security and troubleshooting.

8. How we protect your data

We use encryption in transit (HTTPS/TLS across the whole Site), access controls on the mailboxes that receive enquiries, reputable service providers, and rate-limiting and anti-spam safeguards on our forms. No method of transmission or storage is completely secure, but we take reasonable steps to protect your information.

9. Your rights

Under the Data Protection Act, 2012 (Act 843) you have the right to:

  • be informed about how your data is used (this policy);
  • access the personal data we hold about you;
  • have inaccurate or incomplete data corrected;
  • request deletion or blocking of your data where appropriate;
  • object to or request that we restrict certain processing, including any direct marketing;
  • withdraw consent at any time where we rely on consent; and
  • lodge a complaint with the Data Protection Commission of Ghana.

To exercise any of these rights, email info@hotelsanddeals.travel. We may ask you to verify your identity before we act, and we will respond within the time required by law.

10. Children’s privacy

The Site and our services are intended for adults (18 and over). We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it.

11. Changes to this policy

We may update this policy from time to time. When we do, we will revise the “Last updated” date above, and where the changes are significant we will take reasonable steps to bring them to your attention.

12. Contact us & complaints

Questions, requests, or complaints about your privacy? Contact us at info@hotelsanddeals.travel or +233 30 397 3831.

You also have the right to complain to Ghana’s supervisory authority, the Data Protection Commission (dataprotection.org.gh), if you are not satisfied with how we have handled your personal data.

We recommend a Ghanaian data-protection professional reviews this notice against your registration with the Data Protection Commission and your current data practices before you rely on it for formal compliance.

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